Do you give your customers a warm welcome?
Recently I was asked to talk to a group of students at our local college. They were running a series of talks called ‘Step into…’ to give the students an insight into different industries. So not surprisingly, my talk was about marketing and how I got into it. I decided to break my talk and […]Read more
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The ThinkSMART Touchpoint programme has given me insight into how we interact with our customers and partners.
Kate Pawson – Sales & Marketing Director, BioBax
I’m convinced our conversion rates will improve significantly thanks to the Touchpoint programme.
Andy Steele – Managing Director, 360 Accountants
Prior to the Touchpoint programme, we were running at 85% retention. In a matter of a few months we have got this to almost 95%.
Kathryn Birch – Managing Director, Fusion Business Solutions
Mike was the only person I wanted to go to when I needed to put some printed collateral in place.
Catherine Carlyle – Synergy Technology
Before we engaged with ThinkSMART we weren’t aware of what a touchpoint strategy was. They really got under the skin of our business.
Paul Sherwood – Director, Seven Video Productions
We now have a mechanism to articulate all of our touchpoints and we know all of the gaps we need to focus on.
It has been the best engagement we’ve had in ten years with any marketing agency.
Alan Braithwaite – Sales and Marketing Manager, Alscient
Clare has been brilliant at helping us to put together the key messages that we wanted to convey about our firm’s ethos and we couldn’t be more pleased with the results.
Her work has encompassed everything perfectly and we are excited about continuing to work with her and ThinkSMART Marketing. Highly recommended!
Juliet Ralph – Co-Founder, Robinson Ralph