“Clare’s experience and expertise has been invaluable whilst helping us to create our marketing plan. She helped organise our ideas and perfectly understood the key messages that we wanted to convey. Her support in the delivery has been brilliant, and she is great at holding you accountable to keep the plan on track, allowing you to deliver excellent results. We are excited to continue to work together – highly recommend!”
Becky Driver – Aaztec Washrooms
What truly sets Clare apart is her ability to think outside the box and come up with innovative solutions. She recognized the need to tailor our approach specifically for the manufacturing industry, considering the intricacies and nuances that come with it. Clare’s creativity and strategic thinking ensured that our marketing efforts were not only effective but also highly impactful.
Chris Norton – Managing Director, Prohibition
From the very beginning, Clare’s expertise and passion shone through. She took the time to deeply understand our business objectives, target audience, and unique challenges in the manufacturing sector. This thorough understanding formed the foundation of the comprehensive strategy she developed for us.
Chris Norton – Managing Director, Prohibition
The Touchpoint Programme was a real eye-opener for us. It also showed and reassured us we were already doing some great marketing activity with our customers. But the gold dust was in discovering the areas where we are missing a trick. It’s the extra area 10% – 15% that will make a difference and we wouldn’t have spotted these without the Touchpoint Programme.
Jonathan Scott – Managing Director, FR Scott
Putting two businesses together and needing to establish a new brand identity, and presence, amongst customers old and not yet acquired saw us turning to ThinkSMART for support. Clare and Mike worked as one to guide us through several workstreams to get our Subject Matter Expertise out there in a way that was punchy and easy to access. Our ‘presence’ is now on an upward trajectory.
Richard Hewitt – Managing Partner, Grichan Whitestone
Throughout the business, we are now formalising touchpoints for onboarding new customers as a result of our work with ThinkSMART.
Sinead Finnerty – Marketing Manager, Beaucare
Clare helped me organise my content marketing ideas and provided useful recommendations for our company brochure and website design. Her input was invaluable and it was great to have someone to bounce ideas off.
Sinead Finnerty – Marketing Manager, Beaucare
The ThinkSMART Touchpoint programme has given me insight into how we interact with our customers and partners.
Kate Pawson – Sales & Marketing Director, BioBax
I’m convinced our conversion rates will improve significantly thanks to the Touchpoint programme.
Andy Steele – Managing Director, 360 Accountants
Prior to the Touchpoint programme, we were running at 85% retention. In a matter of a few months we have got this to almost 95%.
Kathryn Birch – Managing Director, Fusion Business Solutions
Mike was the only person I wanted to go to when I needed to put some printed collateral in place.
Catherine Carlyle – Synergy Technology
Before we engaged with ThinkSMART we weren’t aware of what a touchpoint strategy was. They really got under the skin of our business.
Paul Sherwood – Director, Seven Video Productions
We now have a mechanism to articulate all of our touchpoints and we know all of the gaps we need to focus on.
It has been the best engagement we’ve had in ten years with any marketing agency.
Alan Braithwaite – Sales and Marketing Manager, Alscient
Clare has been brilliant at helping us to put together the key messages that we wanted to convey about our firm’s ethos and we couldn’t be more pleased with the results.
Her work has encompassed everything perfectly and we are excited about continuing to work with her and ThinkSMART Marketing. Highly recommended!
Juliet Ralph – Co-Founder, Robinson Ralph
