Meet the TeamWe might be a small team, but our experience is mighty. Between us, we’ve stood in our customers' shoes for more than 80 years, working with clients such as O2, Dell, Specsavers, Mamas & Papas, Hotpoint and JCB, as well as supporting many more entrepreneurs and business owners. Here’s a little intro to help you get to know us better.
Clare is a fellow of the chartered institute of marketing and a marketing mentor and consultant. She’s worked in marketing roles for more decades than she cares to mention, finally fulfilling her dream of setting up her own marketing business when she co-founded ThinkSMART in 2017.
When she’s not helping our clients build their businesses, she’s busy building her new activewear brand, Stretch & Burn Ltd.Connect with Clare
If Clare’s been around the marketing block, then Mike’s been around the whole town, having worked in the industry since before online marketing was even a thing. Combining his knowledge and experience with his creative skills, Mike helps clients bring their marketing ideas to life.
When he’s not applying his creative skills to marketing, he’s busy creating abstract wall art at MJHArt Studio.Connect with Mike
After working his way up through the corporate world, performing at MD level with global organisations, Gary realised he wasn’t creating the lifestyle he wanted. He decided to make a change and started his mentoring business, Tendo.
In 2017, he co-founded ThinkSMART with Mike and Clare, joining them in their mission to stop businesses wasting money on the wrong things.Connect with Gary
Gem is our head of operations. She’s a professional and experienced problem solver with a talent and passion for admin, and she’s great at liaising with our fantastic clients too.
When she’s not spinning lots of admin plates, she can be found spinning whisks and mixers in her other business, PosiePuds.Connect with Gem
Take our marketing diagnostic for business support.Take our diagnostic
Discuss the results of your Marketing diagnostic – what’s missing from your marketing plan?
A focused, one-hour session where we work on your marketing strategy and agree your next steps.
Access some of the tools we use to help our clients attract, nurture and retain their ideal customers and increase Long Term Value (LTV).
The ThinkSMART Touchpoint programme has given me insight into how we interact with our customers and partners.
Kate Pawson – Sales & Marketing Director, BioBax
I’m convinced our conversion rates will improve significantly thanks to the Touchpoint programme.
Andy Steele – Managing Director, 360 Accountants
Prior to the Touchpoint programme, we were running at 85% retention. In a matter of a few months we have got this to almost 95%.
Kathryn Birch – Managing Director, Fusion Business Solutions
Mike was the only person I wanted to go to when I needed to put some printed collateral in place.
Catherine Carlyle – Synergy Technology
Before we engaged with ThinkSMART we weren’t aware of what a touchpoint strategy was. They really got under the skin of our business.
Paul Sherwood – Director, Seven Video Productions
We now have a mechanism to articulate all of our touchpoints and we know all of the gaps we need to focus on.
It has been the best engagement we’ve had in ten years with any marketing agency.
Alan Braithwaite – Sales and Marketing Manager, Alscient
Clare has been brilliant at helping us to put together the key messages that we wanted to convey about our firm’s ethos and we couldn’t be more pleased with the results.
Her work has encompassed everything perfectly and we are excited about continuing to work with her and ThinkSMART Marketing. Highly recommended!
Juliet Ralph – Co-Founder, Robinson Ralph