Our Thoughts

Keep up to date with the latest news.

Posted 08/12/2019
What is a marketing touchpoint?

Whenever we have an interaction with a customer or prospect they are experiencing a marketing touchpoint.
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Posted 02/12/2019
Customer Touchpoint Programme Testimonial

Discover how we helped Seven Video improve their processes and increased their revenue.
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Posted 07/08/2019
The best thing since sliced bread, to slice bread

It’s often the simplest ideas that are the best. And they’re even better when they bring a bit of theatre to proceedings. Introducing the Aldi bread slicer or should this be ‘the vicious slicing blade from the next Saw movie’. We found this amusing slicer in our new local Aldi store in southern Spain. A […]
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Testimonials

The ThinkSMART Touchpoint programme has given me insight into how we interact with our customers and partners.

Kate Pawson – Sales & Marketing Director, BioBax

I’m convinced our conversion rates will improve significantly thanks to the Touchpoint programme.

Andy Steele – Managing Director, 360 Accountants

Prior to the Touchpoint programme, we were running at 85% retention. In a matter of a few months we have got this to almost 95%.

Kathryn Birch – Managing Director, Fusion Business Solutions

Mike was the only person I wanted to go to when I needed to put some printed collateral in place.

Catherine Carlyle – Synergy Technology

Before we engaged with ThinkSMART we weren’t aware of what a touchpoint strategy was. They really got under the skin of our business.

Paul Sherwood – Director, Seven Video Productions

We now have a mechanism to articulate all of our touchpoints and we know all of the gaps we need to focus on.

It has been the best engagement we’ve had in ten years with any marketing agency.

Alan Braithwaite – Sales and Marketing Manager, Alscient

Clare has been brilliant at helping us to put together the key messages that we wanted to convey about our firm’s ethos and we couldn’t be more pleased with the results.

Her work has encompassed everything perfectly and we are excited about continuing to work with her and ThinkSMART Marketing. Highly recommended!

Juliet Ralph – Co-Founder, Robinson Ralph

Our Thoughts

What is a marketing touchpoint?

Customer Touchpoint Programme Testimonial

The best thing since sliced bread, to slice bread

Discovery call

Strategy call

Resources

Testimonials