-
How easy do you make it for your customer to contact you?
It’s not a loaded question. There have been a few instances of late where a quick phone call would solve a query. Simple. Well, it would have been simple if the phone number was easy to find. It’s very frustrating when you get an email from someone and there’s no contact number on the bottom […]
Read more -
Hello and welcome…
Last month we talked about how important it is to make your first impressions count. And one of the best ways to make a first impression is the way you onboard new clients. The good old welcome pack. It does what it says on the tin. Show your appreciation It’s a great opportunity to say […]
Read more -
First impressions count
I received a piece of mail the other day. Well actually it was more of a scrawled handwritten envelope – it actually looked like an after-thought or that somebody had been doing this for hours and mine was the bottom of the pile. Not a great start. When I opened the envelope I found an […]
Read more -
Grant funding available to support your growth
If you’re an SME in the Leeds City Region (West Yorkshire plus selected Harrogate, York & Selby postcodes) and you’re looking for support to increase your marketing activity to win new business and retain your existing clients, then this could be for you! We’ve yet to meet and chat to a small business in the […]
Read more -
Mind the gap
‘I think we’ve found a big gap here’ That was a comment from one of our clients recently after we’d just finished our first Touchpoint programme session with them. All well and good, I hear you say, but what’s a touchpoint programme? OK, let’s rewind and put some context round this. In the beginning… We […]
Read more
Take our marketing diagnostic for business support.
Take our diagnosticDiscovery call
Discuss the results of your Marketing diagnostic – what’s missing from your marketing plan?
Strategy call
A focused, one-hour session where we work on your marketing strategy and agree your next steps.
Resources
Access some of the tools we use to help our clients attract, nurture and retain their ideal customers and increase Long Term Value (LTV).